SHIPPING POLICY

We ship to all the departments of the Colombian territory through our logistics company Envioclick, who guarantee security and coverage, so that your garments arrive in the right conditions and to the address you want.

DELIVERY TIMES

Our deliveries are only made on business days. For main cities the approximate delivery time is 2 to 5 business days, for other municipalities up to 7 business days depending on the destination. Deliveries cannot be made at an exact time and must be delivered to a safe and punctual address, such as home or office. In the Black Friday period, and sales, delivery times may increase significantly and are subject to availability.

The delivery time begins to count from the confirmation of the payment and can be affected by factors of force majeure, as well as by the population in which you are located and the day and time in which you make the purchase.

In case you have any doubts with the dispatch or if your order does not arrive within the stipulated period, contact us through our email info@houdsound.com. Don't worry, we will take care of solving it and give you an answer as soon as possible. Our business hours are Monday through Friday from 8:00 A.M. – 5:00 PM

REMEMBER THAT:

Our Mercadopago payment platform must approve the transaction according to the analysis of the data.

• Payments by credit card and using the PSE button, may take up to (1) business day for approval.
• Payments with Cash and Baloto payment information may take up to (1) business day after payment is made.

Once your payment is approved, you will receive an email confirming your order. Later, when your order is shipped, we will send a new email with the tracking number with which you can know the real location of the product and the estimated delivery date with the carrier. This information is also available when entering "Your Account" and checking the status of your orders where all the information about them will be updated.